BabyBox.com Customer Service

Business Office

BabyBox.com Business Office
22 Tower Drive
Darien, CT 06820

Phone: (203) 655-0185
Fax: (203) 655-0186

Contact Information

Customer Service – customercare@babybox.com
For general inquiries, product questions, or assistance with your order.

Customer Comments – comments@babybox.com
For feedback, suggestions, or ideas for new products.

Shipping & Order Status – orders@babybox.com
For updates on shipping status, delivery timing, or tracking information.

Corporate & Press Inquiries – Katherine Type at ktype@babybox.com

Customer Support

At BabyBox.com, we pride ourselves on offering a highly personalized and stress-free shopping experience.

Phone Support

Call us at (203) 655-0185, Monday through Friday, 9:00 AM–5:00 PM EST.
If you call after hours, please leave a message and we will return your call the next business morning.

Email Support

Email us at customercare@babybox.com
We aim to respond within one business day.

Customer Security & Privacy

Privacy Guarantee

Your information is always kept confidential. BabyBox.com uses your personal information only to process orders and enhance your shopping experience. We never sell your information to third parties.

Secure Transactions

We use SSL technology to encrypt credit card and personal details during online checkout. To verify that you are on a secure page, look for https in the URL and a lock icon in your browser.

Cookies

BabyBox.com uses cookies to create a smoother shopping experience, including:

• Remembering your preferences
• Keeping items saved in your cart
• Helping us understand how our website is used so we can continue to improve it

Store Policies

Payment Options

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Order Confirmation

Once your order is placed successfully, you will receive an email confirmation with your order details.

Return Policy

We want you to love your purchase. If you are not completely satisfied, please review the guidelines below.

Returnable Items

Stock, non-custom items may be returned within 30 days in their original condition and packaging.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Custom-made furniture
• Custom bedding
• Artwork
• Personalized or monogrammed items
• Mattresses
• Special orders

How to Initiate a Return

To request a Return Authorization Number, contact us at (203) 655-0185 or email customercare@babybox.com.

Please clearly write your Return Authorization Number on the outside of the return package and ship your return to:

BabyBox.com Returns Department
46 Route 156, Suite 8
Yardville, NJ 08620

Shipping Your Return

We recommend using UPS, FedEx, or Insured Parcel Post to ensure safe delivery. BabyBox.com is not responsible for items lost or damaged in transit without proof of delivery.

Product Guarantee

We offer only premium-quality products. If you have any concerns about the quality of an item, please contact us right away so we can make it right.

Offline Orders

Prefer to order by phone? Call us at (203) 655-0185, Monday through Friday, 9:00 AM–5:00 PM EST.

Shipping & Delivery

Availability

Product availability is noted on each item page. If an item is back-ordered, we will notify you by email.

Shipping Methods

We offer the following shipping options within the United States:

Ground Shipping
Estimated delivery in 5–7 business days

Express 2-Day Shipping
Estimated delivery in 2 business days
Available for an additional $8.00

Overnight Shipping
Estimated delivery in 1 business day
Available for an additional $15.00

Orders are shipped via UPS, FedEx, or USPS, depending on the destination, package size, and shipping method selected.

Most orders ship within 1–2 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates

Standard shipping is available starting at $9.95.
Free standard shipping is available on orders over $150.

Express 2-Day shipping is available for an additional $8.00.
Overnight shipping is available for an additional $15.00.

Large gifts, oversized items, heavy items, special-order items, or manufacturer-direct items may require additional shipping charges and may not be eligible for expedited delivery.

Gift Services

Premium gift wrapping is available for $10 and includes:

• A tissue-lined gift box
• Ribbon
• A gift card

Sales Tax

Sales tax is collected on orders shipped to Connecticut addresses.

Delivery Tracking

Once your order ships, you will receive a tracking number by email. You may track your package through the carrier website included in your shipping confirmation.

Promotions & Discounts

Price Match Guarantee

We are happy to review competitor pricing under qualifying conditions. If you find the same item offered at a lower published price, please contact us at customercare@babybox.com with the details and we will review your request.

Twins & Multiples Discount

Parents of twins or multiples receive a 20% discount on two or more identical items totaling $500 or more. Please contact us for assistance applying this discount.

Gift Registry

Create a registry for baby showers or special occasions and make it easy for friends and family to shop.

• Use the Add to Registry button on product pages
• Share your registry through our E-Notification system so loved ones can easily access it

Contact Us

We’re always happy to help.

Phone: (203) 655-0185
Monday through Friday, 9:00 AM–5:00 PM EST

Email:
General Support: customercare@babybox.com
Feedback & Suggestions: comments@babybox.com

We welcome your questions, feedback, and ideas.

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