personalized knit poncho

Product availability is noted in the product description. However, if an item becomes unavailable after your order is placed, we will notify you via email and place it on back order. Some items ship directly from the manufacturer rather than our distribution center, which may require additional time for delivery. 

We offer Standard (5-7 business days) and Express (1-2 business days) shipping, delivered via UPS, FedEx Ground, or USPS. Shipping times vary by item and are in addition to production time. Please note that items ordered together may ship separately.

Shipping and handling fees are non-refundable, and customers are responsible for return shipping costs.

If you have questions about our shipping policy, please call 1-203-655-0185 (Mon-Fri, 8:00 AM—5:00 PM EST) or email customercare@babybox.com for the fastest assistance.

We offer a 30-day return policy on all stock items. Special/custom orders cannot be returned, and shipping and handling fees are non-refundable.

Non-Returnable Items

Custom or special orders, including but not limited to custom-made bedding, furniture, room designs, artwork, custom lighting, christening wear, mattresses, changing pads, personalized items, and monogrammed items, are not eligible for returns. If there is an issue with any non-returnable item, please contact us within 7 business days for assistance.